SAUDIA enhances customer engagement with its innovative store at ROSHN Front, Riyadh.
In a move to transform customer engagement and elevate the travel booking experience, SAUDIA, the national flag carrier of Saudi Arabia, has launched its first-ever experience store. Located in ROSHN Front, a prime commercial destination in Riyadh, the store offers a unique blend of cutting-edge technology and personalized services to create a seamless journey for customers.
The SAUDIA Experience Store is designed to revolutionize how travelers interact with the airline. By integrating digital innovation with face-to-face service, the store provides a one-stop solution for travel planning. Visitors can explore destinations, book flights, access loyalty programs, and learn about SAUDIA’s extensive offerings in a relaxed, technology-enhanced environment.
SAUDIA opens first experience store in Riyadh
Revolutionizing Travel Services
The experience store features several interactive stations where customers can immerse themselves in SAUDIA’s network of routes and services. With access to real-time flight information and digital booking platforms, customers can browse travel packages and finalize their travel plans efficiently. In addition, trained staff are available to provide tailored advice, ensuring that each visitor’s unique travel needs are met.
Interactive booking and travel planning redefined
By combining innovation with human touchpoints, SAUDIA aims to provide an intuitive, hassle-free service experience that caters to the evolving demands of today’s travelers. The store also highlights SAUDIA’s commitment to offering a premium customer journey, in line with its role as a key player in Saudi Arabia’s Vision 2030 initiative.
Enhancing customer experience with innovation and service
Strengthening Market Presence
ROSHN Front, a hub for business and lifestyle activities, was selected as the ideal location for SAUDIA’s first experience store. Its strategic position within Riyadh offers high visibility and easy accessibility, ensuring that the store attracts a diverse range of customers, from business travelers to leisure tourists.
The store launch reflects SAUDIA’s ongoing efforts to expand its market presence and enhance its service portfolio. This initiative aligns with the airline’s broader strategy of adopting innovative solutions to strengthen its role as a world-class carrier and a driving force in the Kingdom’s aviation sector.
A key initiative supporting Vision 2030’s aviation goals
Enhanced Customer Loyalty
As part of the experience store’s offerings, visitors can access exclusive deals and enroll in SAUDIA’s Alfursan loyalty program. This provides travelers with the opportunity to earn and redeem points while benefiting from special promotions tailored to their travel preferences. By fostering stronger customer relationships, SAUDIA aims to build long-term loyalty and ensure a memorable travel experience.
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